FAQ

We encourage you to book directly on our website to benefit from the best rate and the greatest flexibility. We are pleased to offer you a promotional code granting a 20% discount:

Code: BIENVENUE

Our bookings team is also available by phone at 514-288-1000 to assist you in planning your stay.

Your booking confirmation was sent to you by email. If you can’t find it, or wish to change or cancel your booking, please follow the link below:

Cancellation policies vary based on the rate you’ve selected.

Please refer to the specific terms listed on your confirmation.

If you cancel after the designated deadline, a penalty equivalent to one night’s stay plus taxes will be applied.

At Hôtel Saint-Sulpice, the well-being of your companion is our priority. We are delighted to welcome them to our establishment, with no restrictions on weight or breed.

For everyone’s comfort:

• Your suite can accommodate up to two pets.
• To ensure a peaceful stay, pets must be kept on a leash when outside the suite.
• We rely on each owner’s attentiveness to help maintain the well-being and tranquility of all our guests.

Special attention:

• A pet mat and bowls are provided for your companion’s comfort.
• A fee of $75 + taxes per pet applies for the duration of the stay.

Accessible areas:
For hygiene reasons, pets are not allowed in the restaurant, except for service dogs.

We look forward to welcoming you for a stay where comfort and hospitality extend to your four-legged companions as well.

Your suite is guaranteed by 4:00 pm, and check-out is at noon. We’re happy to provide your keys as soon as your suite is ready. For late check-outs, please speak with our gracious front desk team on your departure day.

Depending on the suite category, up to four or six guests, including two children, may stay. All suites include a sofa bed in addition to a main bed. Some suites also offer a Murphy bed in the living area. However, we do not have suites with two queen beds side by side in the same bedroom.

Each suite features one or two unique bathrooms that may include a shower, a bathtub, or both. They come fully stocked with a hairdryer, plush towels, bathrobes, slippers, quality bath products, and a magnifying mirror.

Many of our suites can connect to one another. Feel free to request this option when reserving multiple suites.

• Concierge services to enhance your stay
• Valet parking (additional fee)
• On-site restaurant and outdoor terrace
• Bar
• Room service
• Access to a nearby fitness facility (Gym UNI)
• Luggage storage
• Dry cleaning (additional fee)
• Smart TV system
• Local boutique and convenience corner

Our concierge team stands ready to personalize your visit. Some of the services include:

• Preferred spa rates and reservations
• Special rates for local attractions and activities
• Assistance with transportation bookings
• Arranging special requests such as flowers, personalized welcomes, restaurant and show reservations, car rentals, private drivers, guided tours, and more

Yes, we invite you to discover our Cour Arriere Restaurant, its bar, and welcoming terrace.

À la carte breakfast is served daily at Cour Arrière Restaurant. Prices start at $24 for adults and $15 for children. On weekdays, breakfast is served from 7:00 am to 11:00 am, and on weekends from 8:00 am to 2:00 pm.

Our concierge will be happy to arrange this for you. Babysitting is available at a rate of $40 CAD per hour for one or two children, with a three-hour minimum. Each additional child incurs a $10 CAD supplement.

Yes. Breakfast room service is offered from 7:00 am to 11:00 am on weekdays, and from 8:00 am to noon on weekends.

Absolutely. Our front desk team is at your service 24/7.

Yes, our valet service is available at 43 CAD/night + tax, including:

• Unlimited in-and-out privileges, 24/7
• Max height: 2 m, length: 5.3 m
• Larger 4x4s, pickup trucks, and large SUVs are not accepted. For such vehicles, please use the Science Centre parking.

Electric vehicle charging according to charger availability, at no extra cost:

• 2 Tesla charging stations
• 1 universal station

Yes, we provide private transfer services to and from Montreal-Trudeau Airport (YUL) and Montréal Saint-Hubert Airport (YHU). Our concierge team can arrange this for you.

Rates for up to 4 people:

• One-way from the airport to the hotel: CA$175
• One-way from the hotel to the airport: CA$135
• Round-trip: CA$310

Taxes and Meet & Greet service included.

Please contact our concierges for private transfer or taxi reservations.

Yes, our front desk team is at your service 24 hours a day.

• Concierge team to help plan your stay
• Valet service ($)
• Restaurant and outdoor terrace
• Bar
• Room service
• Complimentary access to Gym UNI
• Luggage storage
• Dry cleaning ($)
• Smart TV system

Your suite is guaranteed by 4:00 pm, and check-out is at noon. We will gladly give you your keys as soon as your suite is ready. For late check-outs, please inquire with our friendly team on the morning of your departure.

With detailed directions and straightforward guidance, reaching Hotel Saint-Sulpice is simple—whether you arrive by car, public transit, or on foot. For any questions or special requests, please contact us. Our dedicated team is always here to assist you.